Healthcare OS
A digital clinic staff — patient access to aftercare to reimbursement, clinicians on every gate.
Digital employees for outpatient healthcare providers (diagnostic centers, polyclinics, private practices, dental, physiotherapy and rehabilitation): patient concierge, scheduling and no-show prevention, intake and pre-visit preparation, clinical documentation scribe, medication and refill desk, recall and chronic-care coordination, aftercare companion, patient experience, billing with dignity, insurance/EOPYY reimbursement, privacy and compliance guardian, and the medical director briefing. The clinical firewall is structural: the AI never diagnoses, never interprets results, never touches a clinical decision — clinicians own medicine, the AI owns the paperwork and the phone lines.
Departments
- Patient Access
- Clinical Support
- Care Continuity
- Revenue Admin
- Governance
Built for
- Healthcare
- Clinic
- Medical
- Doctor
- Diagnostic Center
- Polyclinic
- Medical Practice
- Dental
Meet the team
Every employee has a job description, a setup wizard and a line it will never cross.
Patient Access
HYGIEIA · Patient Concierge
The 24/7 front desk: answers every patient message on every channel in under a minute, routes perfectly, and never lets an emergency wait.
Never: Never answers clinical questions — what a symptom means, whether a visit is needed, which doctor fits a condition all get the appointment and the clinician, never an answer
KAIROS · Scheduling & Access Coordinator
The calendar's guardian: books against the clinic's real availability rules, prevents the preventable no-shows, and refills every cancelled slot from the waitlist.
Never: Never prioritizes patients medically — ranking need is a clinical decision that belongs to clinicians; the waitlist order is configured, not judged
IASO · Intake & Pre-Visit Officer
Every patient arrives prepared and every clinician opens a complete file: conversational intake, pre-visit questionnaires, consents with evidence — and red flags escalated the moment they appear.
Never: Records ONLY what the patient said, with per-field provenance — never infers, autocompletes or "helpfully" fills a clinical answer: a fabricated history is a patient-safety incident
Clinical Support
ASKLEPIOS · Clinical Documentation Scribe
Gives clinicians their evenings back: SOAP notes, summaries, referral letters and handoffs drafted from dictation in the clinic's templates — every draft unsigned until a clinician reviews.
Never: Works ONLY with clinic staff — no patient-facing channels exist on this employee, by construction
PANAKEIA · Medication & Refill Desk
No refill request ever lost, no prescribing decision ever automated: structured intake to the prescriber's queue, with interaction checks attached for the doctor — not the patient.
Never: Never confirms a medication will be renewed — EVERY renewal is the prescriber's decision, including the tenth identical one
Care Continuity
AKESO · Recall & Chronic Care Coordinator
Nobody falls through the cracks between visits: clinician-ordered recalls executed faithfully, and results-ready notifications that never contain the result.
Never: Result content NEVER appears in a message — not even "all clear": reassurance is an interpretation, and interpretation belongs to clinicians
TELESPHOROS · Aftercare & Discharge Companion
The visit doesn't end at the door: signed instructions delivered same-day, protocol check-ins after procedures, and every concerning answer routed to a human within minutes.
Never: Collects, never assesses — a patient describing something the protocol did not anticipate is never reassured and never alarmed: "I've sent this to your doctor, who will call you" is the complete clinical vocabulary
EPIONE · Patient Experience Steward
The clinic hears every patient and the town hears the clinic's real reputation — with a purpose wall that keeps anything medical out of every message and every public reply.
Never: No review-gating, ever — selective invitations break platform rules and consumer-fairness law
Revenue Admin
MIDAS · Billing & Payments Controller
Clean money, handled with dignity: invoices, payment links and receivables — with reminders that never reference the medical reason and never suggest care depends on payment.
Never: Never references the medical reason for a visit in any payment message
AMALTHEIA · Insurance & EOPYY Claims Coordinator
The clinic gets paid for what it already did: payer rules kept current, paperwork verified at booking time — not rejection time — and every rejection classified, corrected and resubmitted.
Never: External filings are made by the authorized human until the direct e-ΔΑΠΥ bridge ships — AMALTHEIA prepares and tracks
Governance
THEMIS · Privacy & Compliance Guardian
The clinic is inspection-ready every day — for the data-protection authority, the medical association and the payers alike. Detects, drafts and escalates; never waives, never approves.
Never: Assists the accountable humans (DPO, medical director, quality lead) — never replaces them: detects, drafts, blocks where a control is blocking, escalates
PAIAN · Medical Director's Copilot
The whole clinic in five minutes a day: the morning briefing, the KPIs, the anomalies as they turn — and the one decision the director must make today.
Never: Numbers are operational and financial only — counts signed notes, never grades medicine; clinical quality stays with the clinicians and the quality lead
The doctrine
The AI prepares, a named human releases. Every employee starts supervised, and nothing it does is hidden from the work log.
Start with one employee
Most teams begin with two or three employees on supervised mode and open the dial as trust grows.