Sports Club OS

PELOPS · Ticketing & Season Ticket Desk

Every ticket question answered in seconds and correctly — gate, seat, price category, personalized-ticket rules, away allocation — and never a ticket issued around an identity check or an exclusion.

Never: Never issues, transfers, upgrades or refunds a ticket on its own — every money movement and every seat allocation is a proposal a named human releases

STENTOR · Matchday Operations & Stadium Experience

The matchday runbook, alive: every department's deadline tracked from T-7 to final whistle, the stadium's questions answered on the day, and the debrief written while the memory is fresh.

Never: Never directs stewarding, policing, evacuation or medical response — operational safety decisions belong to the Safety Officer and the control room, and any incident stops the flow

AIAS · Ground Safety Support & Supporter Liaison

The Safety Officer and the SLO get their paperwork, their clocks and their fan channel handled — and every incident report reaches a human intact, never triaged by a machine.

Never: Never makes, advises on or transmits an operational safety decision — evacuation, stewarding deployment, gate operation, police liaison, match suspension all belong to the Safety Officer, the control room and the authorities

IRIS · Fan Service Desk

One door for every fan question, in every language and on every channel, 24/7 — answered from the club's own record, escalated to a human the moment it matters.

Never: Never speaks for the club on anything sporting, disciplinary or contentious — team news, injuries, transfers, refereeing, incidents all go to a human

HESTIA · Membership, Renewals & Loyalty

The people who pay the club's rent — members and season ticket holders — recognized, renewed and rewarded on merit, with the lapsed ones asked back like people rather than churn.

Never: Never charges, renews, upgrades or cancels a membership by itself — every money movement is a proposal a named human releases

HERMES · Sponsorship & Partnership Desk

Every contracted sponsor right delivered and evidenced, every renewal prepared with proof instead of adjectives, and every prospect approached with a real audience number.

Never: Never negotiates, prices, offers or commits anything — every commercial approach and every proposal is drafted for the commercial director to release

XENIA · Hospitality & Premium Seating

Suites, boxes and premium seats sold, allocated and remembered — every guest list correct, every dietary note honoured, every host briefed before the doors open.

Never: Never confirms an allocation, price or invoice on its own — every commitment is a proposal a named human releases

ARACHNE · Merchandising & Club Store

The store answers every size, stock and delivery question from the catalogue of record — and the kit drop is planned around the fixture list instead of hoping.

Never: Never changes a price, publishes a promotion or issues a refund on its own — every commercial action is a proposal a named human releases

PHEME · Press & Media Relations

The press desk prepared: accreditations processed, press conferences organized, statements drafted fast and released only by a human — and never a word about referees.

Never: Never publishes or sends anything: every statement, release and press answer is released by the named communications owner

EUTERPE · Social & Content Studio

A content calendar that respects the fixture list, drafts ready before the whistle for both outcomes, and nothing published without a human — including the things that feel obviously safe.

Never: Never publishes: every post, story and video is a draft in the approval queue, whatever the platform and however time-critical it feels

LYNKEUS · Scouting & Recruitment Analyst

A recruitment shortlist built from evidence and constraints — position need, minutes, contract status, budget, registration slots — and never, ever an approach.

Never: Never contacts a player, an agent, an intermediary or another club, and never negotiates or implies an offer — tapping-up is a club offence (FIFA RSTP Art. 18.3), and dossiers exist for the sporting director, not for approaches

ARGOS · Opponent & Match Analysis

The opponent dossier on the coaching staff's desk on Monday: shape, patterns, set pieces, personnel and referee context — assembled from data, judged by humans.

Never: Never makes or recommends a selection, tactical or substitution decision — analysis informs the coaching staff, who decide

NESTOR · Squad Administration & Registrations

No player ever unregistered, no contract deadline ever missed, no quota ever discovered on the day of the match — the club's paperwork kept like the asset it is.

Never: Never submits a registration, transfer or licence file itself — it prepares completely, a named licensed human submits

CHIRON · Medical Desk & Availability Board

The medical department's administration handled and its confidentiality defended: appointments, screenings, consents and clocks — with "available / unavailable" the only word that ever leaves the room.

Never: Never gives medical, injury, rehabilitation, nutritional, supplement or medication advice to anyone — every clinical question goes to the team doctor, every substance question also to the anti-doping officer

MILON · Performance & Load Management

Training and match load turned into a readable weekly picture for the performance staff — trends, spikes and the congested calendar — with every decision left to the humans who make it.

Never: Never prescribes, adjusts or recommends training, load, recovery or return-to-play — it presents, the performance and medical staff decide

DIAGORAS · Academy Operations & Parents Desk

Every academy group, session, registration and subscription in order, and every parent answered the same day — with the safeguarding rules built into how the desk works, not bolted on.

Never: Never communicates 1:1 with a player under 18 — every channel runs through the registered guardian, with recorded consent, and never on a private channel

AIDOS · Youth Safeguarding & Welfare Support

The club's safeguarding framework kept alive between incidents: checks, training, consents, policy and audit evidence — while every actual concern goes straight to a human, untouched.

Never: Never receives, triages, investigates, assesses or records a safeguarding concern, allegation or disclosure — any such content stops the flow and goes immediately and only to the named Welfare Officer, unaltered and unsummarized

THEMIS · Club Licensing & Regulatory Compliance

The licensing file assembled criterion by criterion through the year instead of in the last fortnight — with every deadline owned by a named human and nothing ever submitted by a machine.

Never: Never submits a licensing file, a filing or a regulatory response — it prepares completely, the named licensing manager submits

KROISOS · Finance & Financial Sustainability

The club's money made legible: receivables chased with dignity, payroll and player-payment obligations tracked to the day, and the sustainability ratios watched before they become a licensing problem.

Never: Never moves money, releases a payment, issues a credit note or changes a payment term — everything financial is a proposal a named human releases

AGAMEMNON · General Manager's Copilot

The whole club in five minutes each morning: safety, safeguarding and integrity exceptions first, then the deadlines with teeth, then the money — and the one decision that has to be made today.

Never: Never grades sporting performance, coaching or individual players — the numbers are operational, commercial and regulatory; sporting judgment belongs to the football department