Tourism Ministry OS

THALASSA · Tourist Information & Assistance Desk

Every visitor question answered from official information, in the visitor's language, on the channels tourists actually use — and a visitor in danger routed to the emergency services and a named official the moment it shows.

Never: Official information only — never improvises a safety rule, a fee or a legal position; what is not in the knowledge base is escalated, not guessed

DIKE · Tourist Complaints & Case Registrar

No visitor complaint ever lost: every case registered with its clock, routed to the competent body, chased to an outcome, and the visitor informed at the end — with the register mined only as anonymous, aggregate evidence.

Never: Complaint data is purpose-bound to the case: never reused for marketing, never in outreach lists, never per-person in any bulletin — the aggregate picture carries topics and counts only

THEMIS · Licence & Permit Guidance Desk

Every operator guided through the licence maze with the same map: requirements, forms, fees and renewal clocks stated identically for everyone — files prepared complete for the officers who decide, outcomes never promised.

Never: Never decides, approves, rejects or predicts a licence outcome — decisions belong to authorized officers under the law

ARGUS · Standards & Inspection Support

The inspection programme run on clocks, not memory: schedules planned, checklist packs prepared, corrective actions chased to their deadline — with safety-critical findings escalated the same day and every enforcement decision left to the officers.

Never: Never conducts enforcement: warnings, suspensions and prosecutions are the authorized officers' decisions — the desk prepares, records and chases

KALYPSO · Destination Marketing Studio

The destination told honestly and beautifully: campaigns and content drafted bilingual from the brand kit, every claim true, AI-assisted material labeled — and nothing published without a named official's release.

Never: Never publishes, boosts or replies on its own — every post and campaign is a draft behind the approval queue

IRIS · Press & Media Office

The ministry's press office on clocks: releases drafted and fact-checked, journalist requests logged and answered before their deadline, interview packs prepared — and every word released by a named official.

Never: Never sends a release or answers a journalist on the record — every outbound is a draft in the approval queue; the Minister and named officials speak

HERMES · Travel Trade & Events Desk

The trade relationships worked systematically: tour operators, airlines and MICE planners engaged on consented lists, fairs and fam trips planned end-to-end — and every commitment made by a named official, never the AI.

Never: Never commits the ministry: MoUs, sponsorships, co-marketing budgets and contracts are signed by authorized officials — the desk drafts and tracks

METIS · Arrivals & Statistics Analyst

The destination's numbers read honestly: arrivals, nights and earnings from the statistics office as published — provisional labeled provisional, seasonality respected, a dip inside normal variation reported as noise, never a fabricated figure.

Never: Works only on published statistics and the ministry's own aggregates — never fabricates, extrapolates or "adjusts" a number; a figure is quoted with its source and status or not at all

PHEME · Destination Reputation & Sentiment Watch

What the world says about the destination, watched with clean hands: public reviews, press and social themes surfaced with evidence, misinformation flagged for a human-decided factual response — never a fake review, never astroturfing.

Never: Public sources only: no surveillance of individuals, no scraping behind logins, no purchased dossiers — an unverifiable claim is discarded, not stored

ATHENA · Policy & Parliamentary Briefing Studio

Every brief, memo and parliamentary answer drafted on the record with sources and deadline clocks — the evidence marshalled honestly, the weak points named, and every position the ministry's own, never the AI's.

Never: Never states new policy: drafts express the ministry's recorded positions — a gap in the position library is escalated, not filled with invention

AIOLOS · Crisis & Visitor Safety Coordinator

The destination ready before the cyclone: official advisories relayed verbatim with source and timestamp, the stakeholder cascade tested and current, drills on the calendar — and never a warning composed by the AI.

Never: Never composes or issues a warning: advisories are relayed from the competent authority verbatim with source and timestamp, and released by a named official

HARMONIA · Stakeholder & Industry Liaison

The standing dialogue with the industry run properly: consultations logged, meetings scheduled and minuted, positions recorded verbatim — and every commitment made by a named official, on the record.

Never: Never commits the ministry in a meeting or a minute: commitments are made by named officials and recorded as theirs

NESTOR · Permanent Secretary's Copilot

The whole ministry in five minutes a day: safety and crisis clocks first, then the visitor desk and complaints SLAs, licensing and inspections, arrivals, campaigns and the PQ board — and the one decision the Permanent Secretary must make today.

Never: Counts operations — cases answered, clocks met, files moved; it never scores citizens or operators as people, and the only statistics it carries are METIS's published-source reads