Late news does not overwrite fresh news
An older message filed after a newer one is stored in the history but does not become the current state.
- Safe under concurrent writes
- Records viewer with filters
- Never shown on public channels
Business applications
Agent ledger
Give an agent a ledger and it keeps the current state of each case, order or claim by its business key, with every version that led there. Set it up by pasting one sample; the assistant suggests what to track.
Early access
A record of every case an agent tracks, with its full history.
This capability is in early access. It is switched on per organization after a short onboarding with our team.
At a glance
- Current state plus full version history
- Tracked fields with change diffs
- Setup wizard from one sample
- Agents can look records up in chat
How it works
Related capabilities
Want to see this in action?
We will walk you through it with your own data and your own channels.