The same agent answers on a website widget, a public chat link, WhatsApp, Viber, Telegram, e-mail threads, by voice in the browser and as a live video avatar, and sends SMS notifications. Incoming WhatsApp and webhook messages are verified before they reach a conversation.
Web, WhatsApp, Viber, Telegram, e-mail, browser voice and live video avatars.
Outgoing e-mail uses the agent's account, then the organization's, then the platform's, and the sender address always comes from the same level as the key. Free-form mail through the shared account needs an administrator's approval.
When an agent ends with a set of options, the chat shows them as chips the visitor can tap instead of typing. Quick actions on the welcome screen can send a question at once or prefill a template.
We will walk you through it with your own data and your own channels.